Use casesEnterprise IT
Enterprise IT
Service desk work that never needed a person.
Most of an IT queue is the same twenty questions asked a thousand ways. We put governed agents in front of the queue, so your analysts spend their day on the incidents that actually need judgement.
Measured
58%
Tier-1 ticket volume removed in the first two quarters
Connects to
ServiceNowJiraAzure ADSAP
Where it hurts today
Queues split across three tools, so nobody sees the real backlog
Password resets and access requests priced at senior engineer time
Routing rules nobody has revisited since the last reorg
Assisted decisions with no record of why they were made
What changes with Zitrino
Every ticket classified, prioritised and routed within seconds of arriving
Policy and runbook answers returned in chat, before a ticket exists
Access and change approvals orchestrated across ServiceNow and Jira
Each action logged with the policy, model and evidence behind it
Capabilities
What we actually deliver.
Four pieces of work. Each one ships on its own and earns its place before the next is started.
01Triage
Intake is read, categorised and routed against your own priority matrix — the same way at 3am as at 3pm.
02Knowledge answers
Runbooks, policies and past resolutions become one answerable surface, with citations back to the source page.
03Approvals
Multi-step provisioning and change requests move themselves along, pausing only where a human sign-off is required.
04Integration
Agents sit beside your ITSM stack through its own APIs. Nothing is replaced and nothing is re-platformed.
Built for this
The products we put in front of this problem.
Both are already in production elsewhere. Open one to see where it fits in this workflow.
Agent platform for service automation and knowledge
Explore the productSee it on your own data, in days.
Tell us how the work runs today. We will come back with a demo on a slice of your environment and an honest read on what it takes to put it live.